Electric Tobacconist – Is There Still Time To CHANGE And Re-Proceed With The Order?
The Electric Tobacconist is probably the leading UK online electronic cigarette stores selling a few of the top brands of vaporisers and e-cig products available. They are located in the center of Cornwall in the South East of England. There are lots of other leading brands of electric cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the most effective in vaporisers and electronic cigarettes, in stock and ready to sell. Their focus on quality over price makes them one of the popular online vaporisers and e-cig shops in the UK. They’re constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
There are unfortunately delays due to capacity issues with regards to the Electric Tobacconist. However, this is something that they’re actively working to resolve. In July, they received additional capacity and now they boast a 2.5kVA power. This should help to improve the reliability of their services, although there are occasions that the issue does present itself. This however rarely happens, as the staff is definitely extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does ensure that the customer is fully content with the products they are ordering, prior to the order is dispatched.
Throughout a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely influenced by which country the vendor is situated in, as you can find delays due to international shipment times, as well as the time taken for owner to send the goods over. This then affects the speed at which they can process the orders, plus the amount of stock that they have on hand. They are working to improve their speed of service, so that they can cope with increased demand and reduce how much time it takes them to fill orders and dispatch them to their customers.
When we visited Brightpearl, they had approximately fifty products on offer, which was significantly lower than some other online stores. Additionally it is likely they are experiencing higher demand than various other online stores, that could explain the difference to be able volumes. However, despite this, they were still very prompt within their service, with one person in the team even greeting us once we entered the shop.
The staff provided excellent customer care, helping us to understand the many products they sold, including their relative merits. We were even offered the chance to buy a few items to test out, although we could not sample them all. There is no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought several items from them to test out, we were then able to contact them to learn how fast they might deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were willing to wait.
Due to the overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented degrees of traffic in their stores. In fact, they are still having problems with slow-moving delivery vans, which are causing significant delays in service. Because of this, they are only processing orders under emergency conditions. They are also implementing further automation in an effort to increase efficiency and save their employees time. In the mean time, they’re pleased to welcome back regular customers that have recently ordered from them, provided that they are making an extra purchase or two through “extras.”
Customer support is the number one issue that we always desire to see first when coping with an online vendor such as this. We were very impressed with how promptly our request of a refund JUUL Pods was handled. We were also happy to learn that we did not have to pay for a second opinion or to contact some other clients regarding our concerns. In fact, the entire process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this particular company’s customer service and would definitely recommend to anyone who’s currently experiencing issues with their order fulfillment. Later on, we will continue to keep an eye on things such as the electric tobacconists which are experiencing severe delays because of an influx of orders. We will also continue to monitor the electric marketplaces as a way to determine the quality vendors that are currently experiencing issues. In the end, it seems that everyone is noticing that the quality of the products in the electric marketplace has dramatically increased. Hopefully, this can continue to prove to be true for the future. However, we will continue steadily to monitor the situation since it evolves.